At Inspire Studio, a division of Samma Sweden AB, we specialize in providing exceptional digital services and assets to clients worldwide. Since we offer digital products and services, there are no physical items shipped; all deliverables are sent electronically via email or secure file-sharing platforms.
1. Delivery of Digital Products and Services
Service Delivery
Upon the completion of a project or service, all final digital files—including design files, reports, documents, and other deliverables—will be sent electronically to the client. Deliveries are made through:
- Email: For smaller files or documents.
- Secure File-Sharing Platforms: For larger files, we use platforms like Dropbox, Google Drive, or WeTransfer to securely transfer digital assets.
Turnaround Times
Delivery times for digital products and services vary depending on the scope and complexity of the project. We will provide an estimated timeline at the start of the project and keep you updated throughout the process. Please note that complex or larger projects may take longer. We will make every effort to meet your deadlines and inform you of any delays in a timely manner.
Instant Digital Downloads
For downloadable digital products, such as templates, software, or other immediate access items, you will receive access as soon as payment confirmation is received. A download link will be sent to you via email or made available through your client portal.
2. Project Milestones and Updates
For projects that include defined milestones—such as design drafts, campaign updates, or staged deliverables—we will provide updates and progress reports at each key stage. This allows us to keep you informed and give you the opportunity to provide feedback before final delivery.
- Milestone Reviews: You will receive relevant files or updates at each milestone for review.
- Client Feedback: You will have the opportunity to provide feedback or request revisions before progressing to the next phase.
3. Receiving Files and Support
Once the final digital files are delivered, our team will remain available to assist you with any questions or issues that arise. Our goal is to ensure that you are completely satisfied with the final product.
- Support Availability: Our team is available during business hours to address any inquiries or concerns.
- File Assistance: If you encounter any technical issues with the files or have trouble accessing them, our team will assist in troubleshooting and resolving the problem.
4. Revisions and Adjustments
Each project includes a set number of revisions, as agreed upon during the initial consultation and outlined in the contract. We understand that adjustments may be necessary, and we will work closely with you to ensure the final product aligns with your expectations.
- Revisions Policy: The number of revisions is specified in the project agreement. Additional revisions outside the agreed scope may incur extra charges.
- Final Approval: Once revisions are completed and you are satisfied with the deliverables, final approval will be requested to conclude the project.
5. Contact Us
If you have any questions regarding the delivery process, require assistance with received files, or have any other inquiries, please feel free to contact us:
- Company Name: Samma Sweden AB
- Company Number: 559408-1225
- Company Address: Ingelstadsgatan 18, 291 38 Kristianstad, Sweden
- Phone Number: (+46) 90-695 80 02
- Email: contact@inspirestudioagency.com
- Info Email: info@inspirestudioagency.com
Thank you for choosing Inspire Studio. We are committed to delivering digital solutions that meet your business goals and exceed your expectations.
